Frequently Asked Questions
Find answers to common questions about our services, scheduling, insurance, and process. Can't find what you're looking for? Call us at 845-352-1122 or send an email.
Scheduling & Availability
How quickly can you schedule a service?
We understand that cleaning needs are often urgent. For most services, we can schedule appointments within 1-3 business days. For emergency flood restoration or post-construction cleanup, we prioritize same-day or next-day scheduling when possible. Contact us directly at 845-352-1122 to discuss your timeline.
Can you work around my schedule?
Absolutely. We offer flexible scheduling to minimize disruption to your home or business. Whether you need early morning, evening, or weekend service, we'll do our best to accommodate your preferred time. Just let us know your availability when you contact us.
What areas do you serve?
We proudly serve the tristate area, with our main office located in Spring Valley, NY. This includes residential and commercial properties throughout the region. If you're unsure whether your location falls within our service area, please call us at 845-352-1122 and we'll confirm coverage for your address.
Insurance & Safety
Are you insured?
Yes, Cleaning Depot is fully insured and bonded. We carry comprehensive liability coverage to protect your property and assets in the unlikely event of any incidents. This gives you complete peace of mind knowing you're working with a professional, protected service provider.
How do you ensure safety during cleaning?
Safety is a top priority for our team. All our professionals follow strict safety protocols and use appropriate protective equipment for each service type. For specialized services like flood restoration or post-construction cleanup, we take extra precautions to handle hazardous materials properly and protect both your property and our team.
Service Scope & Process
What's included in post-construction cleaning?
Post-construction cleaning is thorough and detailed. We remove all debris, dust, and construction residue from every surface—floors, windows, fixtures, and hard-to-reach areas. Our team performs a final inspection to ensure your space is spotless and ready for occupancy. We serve both residential and commercial properties and can handle projects of any size.
What should I do before you arrive?
For most services, minimal preparation is needed. Clear the space of personal items if possible, and ensure we have access to areas that need cleaning. For post-construction work, remove any valuable items from the work area. For carpet cleaning, move lightweight furniture if you can. Our team will guide you through any specific prep steps when we schedule your service.
How do you ensure quality?
With over 25 years of experience, quality is built into everything we do. Our team undergoes rigorous training and stays current with the latest cleaning techniques and technologies. We perform detailed inspections before and after every service to ensure we meet our high standards. Your satisfaction is our priority, and we stand behind our work.
Can you handle flood and restoration cleaning?
Yes, we specialize in flood and restoration cleaning. Our team handles water extraction, drying, sanitization, and restoration to bring properties back to pre-damage condition. We work closely with insurance companies and understand the documentation needed for claims. If you're dealing with water damage, call us immediately—quick action is critical.
Pricing & Estimates
Do you offer free estimates?
Yes, we offer free consultations and estimates for all services. Contact us with details about your project, and we'll provide a fast, accurate quote with no obligation. For some services, we can give you an estimate over the phone. For larger or more complex projects, we may schedule a brief site visit to ensure accuracy.
How is pricing determined?
Pricing depends on several factors: the type of service, the size of the area to be cleaned, the level of soiling or damage, and the timeline needed. We're transparent about costs and will explain the estimate clearly before we begin work. There are no hidden fees—what we quote is what you pay.
General Questions
How long has Cleaning Depot been in business?
Cleaning Depot was founded in 1999 by Yoely Fulop. With over 25 years of continuous operation, we've built a reputation for reliability, professionalism, and excellence. Our longevity in the industry speaks to the trust our clients place in us and our commitment to delivering outstanding results.
Do you serve both residential and commercial clients?
Yes, we have extensive experience with both residential and commercial properties. Whether you're a homeowner, property manager, or contractor, we have the expertise and resources to handle your cleaning needs. Our services scale to fit projects of any size.
What makes Cleaning Depot different from other cleaning companies?
Our combination of 25+ years of experience, full insurance coverage, trained professionals, and genuine commitment to customer satisfaction sets us apart. We don't just clean—we restore spaces to pristine condition and build lasting relationships with our clients. Our specialized expertise in post-construction and flood restoration services gives us an edge on complex projects.
How do I get started?
Getting started is easy. Call us at 845-352-1122 to discuss your cleaning needs and schedule a free consultation or estimate. You can also email us at info@cleaningdepot.com with details about your project, or visit our Contact page to request a quote. We're responsive and ready to help.
Still Have Questions?
We're here to help. Reach out directly for personalized answers about your specific cleaning needs.